Terms and Conditions

Last updated: November 2026

1. General

These terms govern your use of the Mughal Apparel website (mughalapparel.com) and manufacturing services. By accessing this site, you agree to these terms.

2. Manufacturing Services

All manufacturing services are subject to a separate purchase agreement. Quoted prices are valid for 30 days. All orders require a 30% advance deposit. Remaining payment is due before shipment.

3. Intellectual Property

All designs provided by clients remain the intellectual property of the client. Mughal Apparel retains no rights to client designs except as necessary to fulfill the manufacturing order.

4. Quality, Returns & No-Refund Policy

Mughal Apparel operates a strict no-refund policy. Because every order is custom-manufactured to the buyer's specification, no refund, credit, charge-back or claim of any kind can be made once we have commenced work on a sample or bulk order. Once production has begun, the deposit and any amounts paid are non-refundable and all sales are final. All products undergo multi-stage quality control. Claims for genuinely defective or out-of-spec goods must be made within 14 days of receipt with supporting evidence; where such a claim is accepted, Mughal Apparel's sole remedy is limited to free replacement or remake of the affected units, and no cash refund is issued. Sample fees are non-refundable and are not credited against bulk orders, as each sample is custom-made with dedicated time, labour and materials.

5. Shipping, Customs & Import Responsibility

Unless otherwise agreed in writing, goods are supplied on an ex-works / FOB basis and responsibility passes to the buyer once the shipment leaves our facility or is handed to the carrier. Mughal Apparel is not responsible for, and accepts no liability for, anything that happens to an order in transit or in customs — including customs inspection, duties, taxes, import tariffs, clearance delays, documentation requirements, seizure, detention, destruction or return of a shipment by any customs or government authority. All import duties, taxes and clearance charges, and compliance with the destination country's import regulations, are the sole responsibility of the buyer. We cannot refund, compensate or be held liable for losses, delays or costs arising from customs or import handling in the buyer's country.

6. Limitation of Liability

Mughal Apparel's total liability shall not exceed the value of the specific order in question. We are not liable for indirect, consequential, or punitive damages.

7. Governing Law

These terms are governed by the laws of Pakistan. Disputes shall be resolved by arbitration in Sialkot, Pakistan.

8. Contact

info@mughalapparel.com | Mughal Apparel, Gohad Pur Road, Sialkot 51310, Pakistan