Refund & Return Policy
Mughal Apparel B2B refund and return policy: defect handling, claims process, replacement vs credit, sample fees, deposit terms.
Mughal Apparel operates as a B2B custom manufacturer. Because every order is produced to your specifications, our refund and return policy reflects industry standards for custom-manufactured goods.
Key Capabilities
Frequently Asked Questions
Can I return goods if I change my mind?
Custom-manufactured goods cannot be returned for change-of-mind reasons. This is industry standard for B2B apparel manufacturing — your goods are produced specifically to your tech pack and cannot be re-sold to another buyer.
What if the goods are defective?
You have 30 days from receipt to file a defect claim with photos and description. We review within 5 business days. Resolution options: full or partial replacement, credit on next order, or partial refund — depending on defect severity and quantity affected.
What if you ship the wrong items?
If we ship items that do not match the approved sample or tech pack, we replace at our full cost (production + shipping). This is rare but we own these errors.
Are samples refundable?
Sample fees are non-refundable. However, sample costs are typically deductible from your bulk order (paid sample becomes credit toward bulk).
How is the deposit handled if I cancel?
Deposit (typically 50%) is non-refundable once we have purchased fabric and started production. If you cancel before fabric purchase, we refund minus design and tech-pack fees if applicable.
Refund & Return Policy — Get Started Today
Contact our team for a free quote. MOQ 50 pieces. Response within 24 hours.